The move allows personal and commercial borrowers to complete the entire loan-application process without entering a bank, something they could not do before the pandemic, he said. Last year, the bank launched an ambitious project to install an SAP-developed banking platform as the core of its expanding digital services, including the use of advanced artificial-intelligence tools. "We were in the middle of that when the pandemic struck," Mr. Taylor said, "and we had to reprioritize." New coronavirus cases in Oklahoma have risen 26% over the past week. The state has so far recorded 4,675 cases, including its governor, and 428 deaths.